Here are a few of the Frequently Asked Questions and other important information:
Walk-in registrations are always welcome; however, the only form of payment that is acceptable at the registration desk will be a business or personal check. We regret that we cannot accept credit card payments directly at the registration desk, however PayPal payments can be made by completing an on-line registration at the conference.
What are my registration options?
You can register for the Conference as an individual attendee or as a shared badge attendee.
An individual attendee can attend all Conference days and events.
A shared badge attendee can attend part of the Conference, after which the shared badge is turned over to another attendee from your company.
How do I register on-line?
When registration is active there will be a link posted on the main page of the NEUGC site. Clicking on that link will take you to the Registration application.
What is the cancellation policy?
There will be no refunds for cancellations after midnight on March 20, 2010. If you are registered and cannot attend, another person from your organization may attend in your place. Please let us know of the substitution by sending an email to registration@neugc.orgOR by calling 508.285.4222 and leave a message. In the event of a cancellation please inform Registration by sending an email to registration@neugc.orgAND by calling 508.285.4222 and leave a message.
What type of information does the Conference collect?
If you are registering as an individual:
Your name
Company name
Address, City, State, Zip
Email Address
If you plan to attend the Monday night session
If you plan to come to the Tuesday night keynote dinner
Your User Group affiliation, if any
Your payment selection (check or PayPal)
How do I enter a shared badge registration?
Registrations for people who will be sharing a badge can be submitted online anytime after the paid registration is entered. Please note that only one person may be in attendance at any one time per paid badge.Complete a registration selecting “Two day conference”, “Not attending Monday”, and “Sharing Badge” payment method. If more than one person will be sharing a paid badge, enter an additional individual registration for each person.If the sharing person will attend Tuesday night buffet dinner and Casino Night, select Yes for that option.
NOTE: Attendance at a Monday Seminar or Monday Lab requires a Paid Badge.That badge can then be turned in to be shared on Tuesday and/or Wednesday, except the Monday Seminar Only option cannot be shared.
What are my options to pay for the Conference?
You can pay for the Conference online with a credit card using PayPal (Visa, MasterCard, Discover, American Express), or you can pay with a check. The registration program asks what type of payment you want to make. Based on your choice, you will see a confirmation page to pay by check or you will be transferred to the PayPal web page.
If you choose to pay by check, mail your check for the total amount to the following address:
NEUGC, Inc.
C/O iTech Solutions, Suite 304
36 Mill Plain Road
Danbury, CT. 06811
What if I need an Invoice generated for my payment?
When you require a printed invoice for payment submittal we will post a link on the NEUGC site that can be used to produce that invoice. Additional information will be posted here when that link becomes available for the upcoming conference.
Follow this link if you need a printed invoice for the 2010 Conference.
How does PayPal work?
If you choose the Pay with PayPal option, the registration program transfers you to the PayPal site.
If you already have a PayPal account you can login to PayPal when the login page is presented. The Conference Fee amount and the Conference name are displayed on the payment page. You simply complete your payment as you would any other PayPal transaction.
If you haven’t used PayPal before, you will need to enter your personal information for PayPal to process the transaction (see next FAQ if you do not wish to setup a PayPal account). The registration program passes your name and address over to PayPal, so some of the information is already entered for you. PayPal will ask for your credit card information and to set a password for your new PayPal account. When you complete your payment with PayPal they will send you a confirmation email message and a message will also be sent to the Conference staff that your payment was accepted.
NOTE: PayPal uses SSL (Secure Sockets Layer) protocol to protect all information that you enter. PayPal does not provide any of your credit card information (card type, card number, expiration date) to us. All we get from PayPal is a confirmation that you paid for the Conference.
What if I want to pay by PayPal but do not want to setup an account?
If you do not complete the PayPal payment process, which requires setting up an account, but still wish to pay by credit card, you can pay your Conference registration fee by using the Send Money feature in PayPal. This feature uses an email address to identify the party that you wish to direct money to.
Enter Conference@ix.netcom.com as the Receipt’s Email address.
Enter the Total Balance Due from your confirmation email.
Select Service as the Type.
Enter your Registration ID in the Subject line. This is how we will identify the payment is for your registration.
A confirmation page is presented to allow you to confirm that you are sending money to the Northeast Users Group Conference, the total dollar amount of that registration and your Conference Registration ID.
NOTE: PayPal policies limit the amount (usually $1000) it will allow to be charged by users who do not have a pre-existing account that has been PayPal "Verified" with higher limits. This policy may prevent paying for multiple registrations with a single credit card. You may have to use more than one credit card to pay for the additional registrations or pay by check. Any "Corporate" labelled card (AMEX, MC, VISA) may also be rejected. We regret that NEUGC has no control of PayPal's policies.
What if I change my mind about registering?
If you decide not to complete your registration you can simply click the Cancel button on any of the registration pages and it will return you to the Conference home page.
How do I know that I am registered?
After you submit your payment (either with PayPal or check) a confirmation email message is sent to you at the email address you supplied with your registration.
What if I have more questions that were not answered here in the FAQ?
If you have a question that was not answered here you can contact us at registration@neugc.org
