Bill Hagerup, a senior associate for O&A, trains and consults nationally for the firm. His professional development and organizational effectiveness activities are with O&A’s Fortune 1,000 client companies.
Throughout his 30-year career in the IT industry, Bill has been in the trenches of computer operations, managed systems development, and taken fire on the front lines of customersupport services.
Bill offers a unique mix of skills, depth of IT background, real-life experience leading both software-development and organizational-transformation projects, and natural talents as an instructor and facilitator. He combines O&A’s solid course material with his considerable experience in implementing change – from the client’s point of view – to help organizations learn and grow.
Prior to joining O&A, Bill worked for a consulting company where he
led numerous IT culture change efforts. Prior to that, he worked for a large insurance company where, as Vice President of Organizational Effectiveness, he pioneered customer service, team building, and quality initiatives.
Bill collaborated with other O&A consultants to write Leading IT Transformation: the Roadmap for Success, a must-read book for IT leaders, launched in September, 2008.
